Bu-ko Outdoor Patio Gas Heater (Brown Rattan, 13kw)

What size propane gas bottle does this heater require?

This heater connects to standard propane gas bottles commonly available in the UK. You'll need a propane bottle with the appropriate regulator and connection hose. The heater doesn't include the gas bottle or connection equipment, so you'll need to purchase these separately from your local gas supplier or hardware store.

How long does assembly take and what tools are needed?

Assembly typically takes 90 minutes to 2 hours depending on your DIY experience. The unit comes with over 100 screws and requires basic tools like screwdrivers and spanners. A step-by-step video guide is included to help with the process. Some customers find the instructions challenging, so taking your time and following the video carefully is recommended.

Can this heater be used in windy conditions?

The quartz glass tube protects the flame from moderate wind, but very strong winds can affect performance and safety. The heater works best in sheltered areas or when positioned to minimise wind exposure. If winds become too strong, it's safer to turn off the heater until conditions improve.

What's the coverage area for effective heating?

The heater effectively warms an area up to 314 square feet with a 10-foot radius around the unit. The pyramid design and reflector help distribute heat evenly within this range. People sitting within 3-4 metres will feel the most warmth, whilst those further away will experience less heating effect.

Is the waterproof cover included and what size is it?

Yes, a waterproof cover is included with your purchase. The cover measures approximately 2.3 metres high to fully protect the heater when not in use. This cover helps prevent weather damage and extends the heater's lifespan by protecting it from rain, snow and UV exposure during storage.

How does the automatic safety shut-off work?

The built-in safety valve automatically stops gas flow if the heater tilts beyond safe operating angles. This prevents gas leaks and potential hazards if the unit is knocked over or moved whilst operating. The system is mechanical and doesn't require batteries or electrical power to function.

What warranty coverage is provided?

Bu-ko provides a 2-year warranty for residential use and 1-year for commercial applications. The warranty covers manufacturing defects and includes access to replacement parts and repair services. Customer support is available 7 days a week and technicians can provide phone troubleshooting for any issues.

Can replacement parts be obtained if something breaks?

Yes, Bu-ko maintains a complete line of replacement parts including the quartz glass tube, reflector components and safety systems. They operate a full-service repair centre and can supply parts for maintenance or repairs. This parts availability helps extend the heater's useful life beyond the warranty period.